Let’s be proactive.

Monitoring to predict and prevent network outages.

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We keep an eye on everything.

The network is the workhorse of all things IoT. With our 24/7 monitoring and support, you won’t be left in the dark.

01

Advanced IoT application monitoring.

We utilize state of the art technology to keep a watchful eye on your IoT application, reporting up/down/degraded status to facilitate a proactive approach towards problem remediation. Our 24 x 7 x 365 network operations team provides the human element of support, escalating active or potential problems to carriers, following up on tickets, and ensuring problems are resolved in a timely manner.

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Available network operations services (depending on your application):

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Monitoring infrastructure and application health

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Responding to events and alarms, including from third-party providers

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Troubleshooting connectivity issues

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Intrusion detection to ensure the network remains secure

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Managing access control and firewall rules

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Optimizing network performance

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Remote management of gateways and devices

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Managing and deploying software patches and security updates

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Backing up and archiving data, including for risk and compliance purposes

02

Network monitoring and event detection

We will monitor your end-to-end service infrastructure for potential outages and/or service degradations. Our network operations team proactively monitors these assets, allowing us to predict and prevent outages of your IoT application by performing corrective action.

03

Incident management

Telecom carriers and network service providers can be difficult to communicate with and slow to deliver results. By outsourcing the management of your carrier-related incidents to our network operations team, we take those responsibilities off of your plate, and leverage our years of experience navigating their processes and procedures to deliver results quickly and efficiently.

04

Always Available, Phone, Chat, or Email

We are staffed 24 x 7 x 365 to provide around the clock US-based support services. The network operations team is equipped to deliver support services regardless of when they are required.

05

Reporting and Analytics

Our advanced software solutions allow us to report on virtually any metric monitored for an organization. Having the data available to analyze allows you to make more informed decisions when it comes to your IoT application.